Last Updated: November 2024

NADA Wellness ("we," "us," or "our") is committed to protecting the privacy of our customers and users of our services. This Privacy Policy outlines how we handle personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you agree to the practices described in this policy.

1. Types of Personal Information We Collect

In providing our natural therapy services, we may collect personal information such as:

• Contact Details: Name, email address, phone number, mailing address, billing and delivery address

• Health Information: Health and wellness information inducing current health and medical history, family history, medications, allergies and risk factors, you choose to share with us to support our natural therapy services.

• Payment Information: For transactions, we may collect necessary payment information, handled securely by third-party processors.

We may also collect non-personal information automatically, such as IP address, device information, and browser type, to help us understand how users interact with our website.

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Register or make a purchase on our website

• Contact us via email, phone, or social media

• Sign up for our newsletters or promotional emails

• Use our online assessment tools or share health-related information for personalized recommendations

We may also collect certain information automatically through cookies or similar technologies to enhance your experience on our website.

3. Purposes for Collecting Personal Information

We collect, hold, use, and disclose personal information for purposes including, but not limited to:

• Providing Services: To deliver natural therapy services, respond to inquiries, and provide tailored recommendations.

• Improving User Experience: To understand usage patterns and improve our website.

• Marketing and Promotions: To send you information about our services, events, or promotions, if you have opted in to receive these communications.

• Legal Compliance: To fulfill legal obligations and respond to lawful requests from government authorities if necessary.

4. How We Store and Secure Personal Information

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorized access, modification, or disclosure. We use industry-standard security measures to protect the personal information we hold, including:

• Encrypted storage systems and secure databases

• Restricted access to personal information on a need-to-know basis

We retain personal information only for as long as is necessary for the purposes for which it was collected or as required by law. When no longer needed, we securely destroy or de-identify personal information.

Information that you provide to us will be stored and processed in Australia in accordance with local regulatory data protection and privacy laws. We require all service providers to process your information in a secure manner and in accordance with local regulatory laws on privacy and data protection.

5. Disclosure of Personal Information to Third Parties

We will not sell or share your personal information with third parties for unrelated purposes. We may disclose your information to:

• Service Providers: Third-party providers who assist us in delivering our services, such as payment processors, IT service providers, and marketing platforms.

• Legal Obligations: Government agencies or regulators, as required to comply with legal obligations, court orders, or governmental requests.

We do not transfer personal information outside Australia without your consent unless we are satisfied that the recipient will handle it in a manner consistent with the APPs.

6. Accessing and Correcting Your Personal Information

Under the Privacy Act, you have the right to:

• Access the personal information we hold about you, subject to certain exceptions.

• Request Corrections if you believe any information we hold is inaccurate, out-of-date, or incomplete.

To access or correct your personal information, please contact us at [Your Contact Email]. We will respond to requests within a reasonable timeframe.

7. Your Choices and Opt-Out Options

You may opt out of receiving marketing or promotional emails from us by following the unsubscribe link provided in each email. If you wish to withdraw consent for certain data uses or exercise other privacy rights, please contact us.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve our website and provide tailored content. Cookies can be disabled in your browser settings, but this may affect your experience on our website. We may also use third party analytics such as Google Analytics that employ cookies that collect information about your use of our services.

9. Children’s Privacy

Only people above a certain age (generally 18 years or older)can provide their own consent. Parental or legal guardian consent is required for children under the age of 18. We do not intentionally or knowingly collect Personal Data from anyone under the age of 18. If you are a parent or guardian of a child you believe has disclosed personal information to us please contact us immediately at hello@nadawellness.com.au

10. Consent

By registering your details or engaging with us on our website, and/or using our website or supplying information, documentations, quizzes, forms or surveys to us or otherwise engaging our services, you consent to collecting, using and disclosing your personal information for the purposes specified in this Privacy Policy.

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will post any updates on our website and include the date of the latest revision.

12. Complaints and Inquiries

If you believe we have breached the Australian Privacy Principles or if you have any questions regarding this Privacy Policy, please contact us at:

NADA Wellness
hello@nadawellness.com.au
0456619890

We take all privacy complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) 1300 363 992 for further assistance.